Accessibility Statement
At CalmCraft, we are committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Our Commitment
We strive to ensure that our website meets or exceeds the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Accessibility Features
Our website includes the following accessibility features:
- Accessibility controls to adjust text size, contrast, and reduce animations
- Keyboard navigation throughout the site
- Semantic HTML structure
- ARIA attributes where appropriate
- Alternative text for all images
- Sufficient color contrast
- Resizable text without loss of functionality
- Clear and consistent navigation
- Skip to content link
- Focus indicators for keyboard navigation
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
CalmCraft is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Compatibility with Browsers and Assistive Technology
We aim to support the widest array of browsers and assistive technologies as possible, including:
- Recent versions of major browsers including Chrome, Firefox, Safari, and Edge
- Screen readers including JAWS, NVDA, VoiceOver, and TalkBack
- Zoom and magnification tools
- Voice recognition software
- Keyboard-only navigation
Limitations and Alternatives
Despite our best efforts to ensure accessibility of CalmCraft, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
- Product images: Some product images may not have sufficiently detailed alternative text. We are working to improve this. If you need assistance with product information, please contact our customer service team.
- PDF documents: Some of our older PDF documents may not be fully accessible. If you encounter an inaccessible PDF, please contact us and we will provide the information in an alternative format.
Feedback and Contact Information
We welcome your feedback on the accessibility of CalmCraft. Please let us know if you encounter accessibility barriers on our website:
- Phone: 033 33 401005
- E-mail: accessibility@calmcraft.co.uk
- Postal address: 86-90, Paul Street, London EC2A 4NE
We try to respond to feedback within 3 business days.
Assessment and Compliance
This statement was created on April 8, 2025, using the W3C Accessibility Statement Generator Tool.
The accessibility of CalmCraft was evaluated by self-assessment and third-party accessibility specialists.
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Continuous Improvement
We are committed to making our website accessible in accordance with the Equality Act 2010. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.
This statement was last updated on April 8, 2025.